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Terms & Conditions

These terms of use governs your purchases from, and your use of, the www.doriworld.com

A contract between you and DORI EYEWEAR. By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.

Order confirmation

Once we have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.

Ordering

DORI EYEWEAR holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel DORI EYEWEAR to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.

Consumers have the right to return the order within 14 days from receiving the order when the item is unpacked and unused. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received.

Taxes

All prices shown on DORI EYEWEAR's website, www.dorieyewear.com, are including VAT, in accordance with the applicable legislation.

Please note that in case of an order is shipped to a delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that DORI EYEWEAR has no control over these charges and, since these charges are different for different countries, DORI EYEWEAR cannot predict their amount. DORI EYEWEAR advises you to contact your local customs office for further information.

Personal information

When shopping with DORI EYEWEAR we will save some of your data to fulfill your purchase. DORI EYEWEAR treats all personal information confidential. You have the right to request access to your data and if there is anything wrong you can get it changed or removed. DORI EYEWEAR may also use cookies, for example in order to improve your experience of the website.

Product

DORI EYEWEAR has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the product. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

User content

The www.dorieyewear.com website may include user generated content from for example social media applications. DORI EYEWEAR does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service at info@doriworld.com.

Payments and methods

Frequently asked questions about payments

Before i order i would like to know how i can pay?

We accepts many payment methods:
iDeal
Bancontact, KBC, Belfios, Giropay, Sofort, Mollie
Credit card (Visa, Mastercard, Maestro, AMEX & more)
Paypal
Apple pay, Google pay, Shop pay, Amazon pay

My question is not addressed...

If you have any queries, reach out to us.

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

We only accept returns that are not older than 14 days.
Go to the return center, click here to go
Fill in all details as clearly as possible.
Important: We do not accept returns that are not registered at the return center. In this case your package will be sent back to you.
Dori Eyewear is not responsible for the return costs and/or lost shipments.

What items are returnable?

Within 14 days from the date of purchase
In unused and resellable condition
In the original packaging with all the tags intact

What items are non-refundable?

The following items cannot be returned:

Gift cards
Used products
Discounted items (if applicable)

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

Refund to the original payment method
Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request. Returns are at your own risk, which means that DORI EYEWEAR will not include a return label with your order. The additional cost for returning the order is for the sender.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.

Shipping policy

Frequently asked questions about shipping rules and delivery times

If i order now, when can i expect my order?

We will pack your order within 1-2 working days
After we pack your order we will choose the best courier for your destination
You can expect your order within 1-4 working days to be delivered

What are the costs for shipping?

NL & BE: € 5,95
Germany, France, Italy, Luxemburg: € 8
Rest of EU: € 12
UK: € 15
Rest of the world: € 25

My question is not addressed...

If you have any queries, reach out to us.

© DORI WORLD 2024

American express
Apple pay
Google pay
Ideal
Maestro
Master
Paypal
Unionpay
Visa