Frequently asked questions about returns, refunds, and exchanges.

How do I return? 

  • We only accept returns that are not older than 14 days.
  • Go to the return center, click here to go
  • Fill in all details as clearly as possible.
  • Important: We do not accept returns that are not registered at the return center. In this case your package will be sent back to you.
  • Dori Eyewear is not responsible for the return costs and/or lost shipments.

What items are returnable? 

  • Within 14 days from the date of purchase
  • In unused and resellable condition
  • In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards
  • Used products
  • Discounted items (if applicable)

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request. Returns are at your own risk, which means that DORI EYEWEAR will not include a return label with your order. The additional cost for returning the order is for the sender.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.